Hello! I'm Cristina

Resourceful and experienced individual offering expertise in customer service, meeting scheduling, arrangements, task prioritization and file management. Dedicated team member with high attention to detail and strong organizational skills. Capable of handling multiple projects simultaneously with a high degree of accuracy.

Maria Cristina Savariz

Virtual Assistant / Customer Service / Admin Support

Phone:

+639287802899

Email:

savariztina24@gmail.com

Address:

Block 208 Lot 27 St. Anne Deca Homes Barangay Loma De Gato Marilao Bulacan

Skype: savariz24

EXPERIENCE

2010-2018

Team Leader

TELETECH

Job description:

⦁   Ensure high priority in delivering service excellence in both themselves and the team that is in line with our established quality assurance standards
⦁   To efficiently answer customer enquiries and process their request as required
⦁   To provide satisfactory resolutions to customer issues escalated from the Contact Centre Agents
⦁   To monitor and maintain the departmental key performance indicators as outlined by management.
⦁   To prepare daily, weekly and monthly performance reports for review and to complete necessary administrative tasks
⦁   Monitor, evaluate and report on business trends to be able to plan and implement staffing schedules based on business demands and customer volumes
⦁   To look for opportunities to improve revenue generating activities as well as improve operational efficiencies within the department
⦁   To be available to support Contact Centre staff when required, including taking calls during peak / overflow periods
⦁   To provide support for the agents to ensure quality is being delivered
⦁   To perform coaching to the Agents to ensure that they achieve or exceed company expectations for quality, sales and service by providing regular, constructive feedback and guidance to develop employees to their full potential
⦁   Adhere to and support Company policies and those listed on the Code of Conduct

August 31, 2009 – October 18, 2009

Customer Service

MEDIALINK CONTACT SOLUTION

Job description:

⦁   Do outbound call to USA customers
⦁   Give information about the Program they inquire online
⦁   Verify the Customer’s information
⦁   Obtain the customer credit card information
⦁   Process the sale transaction and do up-selling

September 1998 – February 1999

Executive Secretary

PALMERA HOMES CENTRE

Job description:

⦁   To take all his phone call and arrange his entire meeting schedule
⦁   Settle all his billings such as credit card and other billing expenses
⦁   Keep all the documents and record all checks that he has signed for payment
⦁   Prepare the monthly report from different region
⦁   Prepare and arrange board meeting

April 1999 – June 1999

Production Clerk

UNIVERSAL ROBINA CORPORATION

Job description:

⦁   Prepare daily and monthly report from different department
⦁   Handle all the reports and files
⦁   Assigned to prepare gate pass for every delivery transactions
⦁   Attend to any query of the delivery records